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PLACING AN ORDER |
All orders and delivery times will be confirmed in writing. FOB: Kelowna, British Columbia, Canada
Office hours - Monday to Friday 9:00 am to 4:00 pm Pacific Time. Outside of these hours an answering service is used. |
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| Telephone Orders: 250-707-1547 or Toll Free: 1-888-707-1547 (Canada).
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| Mail Orders: Valentinos International, 1873 Spall Road, Suite 5B, Kelowna, BC V1Y4R2 |
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| Express Orders by Fax or Email: Anytime 24 hours per day, seven days a week. Fax:
250-448-7226 or Inquire |
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| Open
Account: To establish
open account terms, please furnish us with the names of at least
three firms with whom you are on open account plus one bank reference.
We must have full names, complete addresses, phone numbers and your
account numbers if possible. We suggest you include payment
with your first order, since a credit check takes about 30 days.
Please note that credit will not be established if we do not
receive a response from your references within ten business days
of requesting credit history.
Your first shipment can be made on a C.O.D. basis or charged to
your credit card (see below). All invoices not paid within
terms of sales are subject to a charge of 1 ½% per month.
If collection is required, customer is responsible for all
collection costs including all attorney’s fees and court costs
without limitation. |
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| What
is Taxable? All
orders are subject to HST (Harmonized
Sales Tax) or GST
(Goods & Services Tax)
on the total of the order, including shipping and handling charges.
(HST -
13% ON,
NS &
15% NB, NF or GST - 5% where
applicable) |
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Minimum Orders:
$250 is our minimum Net Wholesale order value, minimum
quantities apply as indicated (#).
Custom and special item orders require
a 50% deposit. A set-up and artwork fee may apply with first
custom order.
Case pack or volume pricing available; call for quote. |
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| Payment
Methods: We
accept cash, cheque, EFT, e-Transfer and MC/VISA.
All cheques will take one week to clear before merchandise
is shipped. C.O.D. orders are shipped UPS, add $9.00.
All prices quoted are in Canadian Dollars. Terms to qualified
accounts: Net 30 days. Orders shipped outside of BC
are due on shipping. NOTE:
Credit card payments are subject to a 3% surcharge, waived
if processed on the date of shipping. |
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| Order
Form: Click link
to open or print Order
Form. |
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TERMS AND CONDITIONS |
Satisfaction
Guarantee:
We will exchange or give a full refund on most items within
five (5) business days of purchase; subject to a possible 20% restocking
fee that may apply on selected items. Before returning
any item you must first contact us within five (5) days of the
invoice date for a confirmation number. No returns
will be accepted without a confirmation number.
Defective merchandise may be returned for a same item
exchange only. All merchandise must be returned
in "as new" condition with all original boxes,
packing materials, documentation, and original sales receipt.
Purchases must be returned with shipping prepaid in order
to receive credit. Returns are accepted on credit
only basis. Personalized and custom item orders
and shipping and handling charges are non-refundable.
Imprint
Orders: Custom
imprinted goods cannot be returned, unless the imprinting
error is ours or the product is defective. Cancellation of
pre-production custom orders are subject to a cancellation
fee.
Warranty: All warranties expressed or implied are those of the manufacturer's unless otherwise written. The warranty period and service varies by manufacturer and product.
Shipping:
All shipments less than 100 lbs will be shipped via ACE
Courier, RPX Express, UPS or Canada Post Parcel Post delivery.
Shipments over 100 lbs, may be shipped via freight carrier.
Shipments are subject to dimensional weight. Customer’s
preferred carrier will be used on a COLLECT basis or provide
your account number to us when placing your order. NOTE:
Valentinos International Wholesaling Inc. cannot assume
responsibility for merchandise loss or damage by the
customer's preferred carrier or orders picked up. A
handling surcharge may be added to invoices when customer uses
their own freight account number or on shipments that go
collect.
Claims:
All merchandise when packed is warranted to be in good
condition. All claims for damages, overages, shortages
or defective merchandise must be made within five (5)
business days of receipt of shipment. Carefully
inspect all cartons are not damaged before signing the
release with the freight carrier or delivery personnel.
Record damaged merchandise on the waybill in the presence
of the driver for claim against the freight company.
Original shipping cartons must be retained for any claim.
Valentinos International Wholesaling Inc. cannot
assume responsibility for merchandise loss or damaged by
the carrier or shipped using the clients own carrier. |
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Disclaimer:
Although every effort has been made to ensure the correctness
of the information contained in this site,
Valentinos International Wholesaling Inc. makes no warranties
as to the completeness or accuracy of such information.
Valentinos International,
1873 Spall Road, Suite 5B, Kelowna, BC V1Y 4R2 |
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Valentinos International Wholesaling
Inc. All rights reserved. Last update: January 14, 2021 |
| Website design by
Affordable Web Design, Kelowna, BC. |
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